Order Processing

Out of season (Jan - Sep) orders are typically dispatched within 48 hours, Monday to Friday (9am – 4pm). During The Christmas Season (Oct - Dec) we aim to dispatch orders within 24 hours.

Orders placed outside of week days will be processed on the next working day.

Shipping Carriers

We primarily use Royal Mail and Parcelforce to deliver our orders.

On occasion, alternative carriers may be used for international deliveries, depending on the size, weight, or destination of your parcel.

International Shipping

We ship to most countries worldwide.

If your country is not available at checkout, please get in touch and we will do our best to accommodate your order.

Most international deliveries arrive within approximately 2 weeks, however in some cases this may take up to 6 weeks.

Please note that delivery times can vary depending on:

• Your location
  
• Local postal services
  
• Customs processing times in your country
  

During the Christmas and New Year period, delivery times may be extended due to increased postal volumes and holiday schedules.

Shipping Costs

Shipping costs are calculated based on the size, weight, and destination of your order.

We aim to keep shipping as fair as possible and often charge at or below cost.

You will always see the exact shipping cost before completing your purchase at checkout.

Back Orders

If an item in your order is temporarily out of stock, we will dispatch the available items first.

The remaining items will be sent as soon as they become available — at no additional shipping cost to you.