Returns & Exchanges

If you are not completely satisfied with your purchase, you may return it to us within 14 days of receipt.

To be eligible for a return, items must be:

• Unused
• In their original condition
• Returned in the original packaging, with any enclosed documentation

Once your return is received, we will issue a full refund (excluding original delivery charges), or offer an exchange if preferred.

Important Information

• Items must be dispatched back to us within 14 days of delivery.
• Any damaged or faulty goods must be reported within 14 days of receipt.
• The item remains your responsibility until it reaches us safely.
  👉 We strongly recommend using a tracked or insured delivery service.
• Return postage costs are the responsibility of the customer, unless the item is faulty.
• Original delivery charges are only refunded if the item is confirmed to be faulty.

Return Address

The Christmas Imaginarium
4 Cross Street
Ryde
Isle of Wight
PO33 2AA

Need Assistance?

If you have any questions or need help with your return, please don’t hesitate to get in touch:

📧 magic@christmasimaginarium.com

Company Information

Elfmade Ltd
Company Number: 08619528